You can track orders using your order id or tracking id on our Tracking page.

Track information and link is shared via email and whatsapp once shipped from our warehouse.

Orders placed before 11 AM IST (Mon–Sat) are dispatched the same day.

Standard shipping is free across India and takes 2–7 days.
Express shipping costs ₹99 and takes 1–2 days to metro cities and 2–5 days to non-metro cities.

If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, Net Banking or UPI, or you can get the products delivered to an alternate address (where COD is available).

We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to the original form of payment account which will reflect within 24-48 hours of initiation.

Yes. You can return eligible items within 7 days of delivery, and we’ll pick them up for free. A full refund goes to your original payment method once the package reaches our warehouse.
- The request for return/exchange is to be placed within 7 days of delivery.
- Items should be unused in their original condition & intact with tags.

To initiate your return/exchange, click here.

Once you have placed your order with us, we will send you a confirmation email for the same. Orders get shipped daily by noon except Sundays and public holidays. So if you place your order before noon we ship out on the same day.

Once your order is shipped, all tracking details will be sent to your registered email id and phone number. You can also track the status of your order from the "order history" section on your account page.

You can also track order using your order id or tracking id on our tracking page.

Yes. Cash on delivery is available at checkout for an extra ₹99.

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

We can only change orders that have not been shipped yet.

To make changes to your order, please reach out to support by submitting your request via contact us form.

If you wish to cancel your order, please reach out to support by submitting your request via support@supervek.com or Drop us a message on our Whatsapp - Click here

We accept UPI, debit and credit cards, net banking and wallets. Cash on delivery is available at checkout for an extra ₹99.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.

You can choose these payment methods at checkout.

In case there is a failure in payment, please retry and keep the following things in mind:
Please confirm if the information you’ve provided is correct and that your internet connection wasn’t disrupted during the process. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@supervek.com