EASY RETURNS | COD AVAILABLE | FREE SHIPPING

Order return

Returns are easy with Supervek. To start your return process, just fill the order return form on the end of this page. As simple as that. Once you fill the form, our representatives will get back to you with an update on your return approval status.

Please note, bank account details are optional and are only meant for COD orders.

Before you proceed, please know that our team works day and night with a goal to give you great buying experience and satisfaction with your Supervek Gear. To see you on the returns page breaks our heart. If there is anything that we can do to make you change your mind about the return, please reach out to us on support@supervek.in and we will be happy to help out.

Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the products provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the product you purchase.

In case of dissatisfaction from our products, customers have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact the us via contact us link. 

Cancellation requests should be received no later than 30 business days after date of purchase.

Refund Policy

In case any customer is not completely satisfied with our products we can provide a refund. 

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

 

Common Return Questions

Skip the Questions, Take me to the Return Form instead

 

What items are returnable?

  • Within 3 days of receipt of your shipment
  • In original condition
  • Unwashed and Unused
  • In the original packaging 

    What items are non-refundable?

    • Free gifts or promotional items or items on sale 

    Are there any charges for return?

    • There is no charge for return. We love to give you a great buying and return experience. To ensure best last mile experience, we have tied up with some great delivery partners. Naturally, we have certain costs that are associated with the Free delivery that we provide nationwide. That is a cost we are happy to bear to enable you to access a new and innovative product that we make with care for you. When you choose to return your order, we hope you keep in mind our genuine efforts and endeavor to ensure the best buying experience. 
    • A deduction of Rs90/- is made from the order amount to account for original shipping charges before processing the refund
    • You are responsible for return shipping. You can Ship the return shipment yourself if you would like to. For your convenience, we also provide return pick-up facility for a fee of Rs50/- only 

      How do I return?

      • Enter your details in the form above and click Submit
      • You will get a confirmation email with ticket number
      • Our team will reach out to you with a response on the status of your return request within 24 hours 

        How soon will I get my refund?

        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
        • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
        • If your order was placed through COD, we will remit the refund to your bank account within 12 business days of receiving the return shipment.


          Supervek Return Request
          Name  
          Email  
          Order Number  
          Phone  
          Reason for Return   
          Comments and Feedback   
          How do you want to Ship the Return?   
          Bank Account Holder Name  
          Bank Account Number   
          IFSC Code  
          Bank and Branch   
          Captcha 
             

          Still have questions? Email us at support@supervek.in with your full name, order number and we will get back to you shortly.

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